- Robotic Process Automation (RPA) allows you to use low-code visual drag-and-drop systems to automate the workflow of a process.
- Unattended RPA is when a process is completely automated.
- RDA (Robotic Desktop Automation) is where RPA helps an employee with a job or task.
- Some of the benefits of RPA include higher customer satisfaction, lower error rates, improved compliance, and easier integration with legacy systems.
- Some of the drawbacks of RPA include the difficulty with adapting to changes in the underlying applications, issues with virtualized apps, and resistance from employees.
- RPA tends to work best where you can automate repetitive, structured, and routine processes, such as scheduling, inputting/transferring data, and following rules/workflows.
- When implementing an RPA solution, some of the steps to consider include determining the functions to automate, assessing the processes, selecting the RPA vendor and deploying the software, and setting in place a team to manage the platform.
- A center of excellence (CoE) is a team that manages an RPA implementation.
- Cognitive Robotic Process Automation (CRPA) is an emerging category of RPA that focuses on AI technologies.
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