- RAPPORT. “And the greatest of these is rapport” …
- OUTCOME ORIENTATION. “What do you want?” …
- SENSORY ACUITY. Are you using all your senses to pick up what’s going on? …
- BEHAVIOURAL FLEXIBILITY. “If what you are doing isn’t working, do something different” …
- The Four Pillars of NLP. © Ian McDermott 2020.

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