Conclusion

As seen with the Microsoft case study, RPA can lead to major savings. But there still needs to be diligent planning, so as to understand your processes. For the most part, the focus should be on tasks that are manual and repetitive—not those that rely heavily on judgment. Next, it is important to setup a CoE to oversee the ongoing management of the automation, which will help with handling exceptions, collecting data, and tracking KPIs.

RPA is also a great way to implement basic AI within an organization. Actually, because there could be significant ROI, this may spur even more investment in pursuing this technology.